Aloware Integration
Connect Aloware with VerdictFlow to automatically create leads from calls and SMS conversations. Track call outcomes and attribute leads to your communication campaigns.
Key Features
Core Capabilities
Call Center
Complete call center functionality with power dialer
Agent Dashboard
Unified agent workspace for calls and messaging
Analytics
Comprehensive call center metrics and reporting
Team Management
Advanced team and queue management tools
Getting Started
Connect Aloware
Link your Aloware account with VerdictFlow
Configure Agents
Set up agent profiles and call routing rules
Launch Operations
Begin managing calls and campaigns
Workflow Solutions
Outbound Campaigns
Streamline outbound calling operations
- Power dialer automation
- Campaign management
- Call scripting
- Performance tracking
Inbound Support
Optimize inbound call handling
- Smart call routing
- Queue management
- Call recording
- Quality monitoring
SMS Engagement
Manage text communications
- Automated messaging
- Template management
- Conversation tracking
- Response automation
Integration Features
Power Dialer
Advanced power dialer capabilities with intelligent call routing, automated voicemail drops, and call disposition tracking.
SMS Automation
Automated SMS campaigns with templating, scheduling, and response tracking capabilities.
Frequently Asked Questions
What Aloware features are supported?
Our integration supports all core Aloware features including power dialer, SMS, call recording, and analytics. Advanced features require an Aloware Professional or Enterprise plan.
How does call recording work?
Call recordings are automatically stored and linked to relevant cases. All recordings are encrypted and stored in compliance with legal requirements.
Can I customize the dialer settings?
Yes, you can customize dialer speeds, drop rates, agent scripts, and routing rules to match your team's needs and compliance requirements.