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Aloware Integration

Transform your call center operations with Aloware's powerful dialer and communication tools integrated directly into VerdictFlow.

Key Features

Power dialer integration
Call tracking & recording
SMS automation
Call queue management
Real-time analytics
CRM synchronization
Call scripting
Performance monitoring

Core Capabilities

Call Center

Complete call center functionality with power dialer

Agent Dashboard

Unified agent workspace for calls and messaging

Analytics

Comprehensive call center metrics and reporting

Team Management

Advanced team and queue management tools

Getting Started

1

Connect Aloware

Link your Aloware account with VerdictFlow

2

Configure Agents

Set up agent profiles and call routing rules

3

Launch Operations

Begin managing calls and campaigns

Workflow Solutions

Outbound Campaigns

Streamline outbound calling operations

  • Power dialer automation
  • Campaign management
  • Call scripting
  • Performance tracking

Inbound Support

Optimize inbound call handling

  • Smart call routing
  • Queue management
  • Call recording
  • Quality monitoring

SMS Engagement

Manage text communications

  • Automated messaging
  • Template management
  • Conversation tracking
  • Response automation

Integration Features

Power Dialer

Advanced power dialer capabilities with intelligent call routing, automated voicemail drops, and call disposition tracking.

SMS Automation

Automated SMS campaigns with templating, scheduling, and response tracking capabilities.

Frequently Asked Questions

What Aloware features are supported?

Our integration supports all core Aloware features including power dialer, SMS, call recording, and analytics. Advanced features require an Aloware Professional or Enterprise plan.

How does call recording work?

Call recordings are automatically stored and linked to relevant cases. All recordings are encrypted and stored in compliance with legal requirements.

Can I customize the dialer settings?

Yes, you can customize dialer speeds, drop rates, agent scripts, and routing rules to match your team's needs and compliance requirements.