RingCentral Integration
Connect RingCentral with VerdictFlow to automatically create leads from incoming calls and track call activity alongside your intake and referral workflow.
Key Features
Communication Capabilities
Call Tracking
Log inbound and outbound calls on lead records automatically
SMS Logging
Track SMS conversations linked to lead contacts
Lead Creation
Automatically create leads from new caller contacts
Attribution
Attribute leads to call campaigns and phone numbers
Getting Started
Connect RingCentral
Link your RingCentral account with VerdictFlow
Configure Settings
Set up your communication preferences and routing rules
Start Communicating
Begin using integrated communications within VerdictFlow
Use Cases
Lead Intake
Convert inbound calls into qualified leads automatically
- Automatic lead creation
- Caller ID matching
- Call recording links
- Source attribution
Client Follow-up
Track all communication with lead contacts
- Call history on lead records
- SMS conversation logging
- Activity timeline
- Team visibility
Campaign Tracking
Attribute leads to phone campaigns and tracking numbers
- Number-based attribution
- Call volume tracking
- Lead quality by source
- Outcome reporting
How It Works
Webhook Integration
RingCentral events (calls, SMS, voicemail) are sent to VerdictFlow via webhooks, creating and updating lead records in real time.
Secure Connection
OAuth 2.0 authentication ensures your RingCentral account stays secure. Revoke access from VerdictFlow settings at any time.
Frequently Asked Questions
Which RingCentral plans are supported?
Our integration works with RingCentral MVP (Message, Video, Phone) plans. Some features may require specific RingCentral editions or add-ons.
How are calls and messages stored?
All communication data is securely stored and encrypted. Call recordings and messages are retained according to your RingCentral plan settings and compliance requirements.
Can I customize the call routing?
Yes, you can set up custom call routing rules based on case assignments, team availability, and business hours. The integration supports advanced IVR and call flow customization.