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RingCentral Integration

Unify your communications by integrating RingCentral's enterprise-grade voice, video, and messaging with VerdictFlow.

Key Features

Call logging and tracking
SMS integration
Video conferencing
Call recording storage
Contact synchronization
Calendar integration
Analytics and reporting
Automated call routing

Communication Capabilities

Voice Calls

Make and receive calls directly from VerdictFlow

Messaging

Send and receive SMS and team messages

Scheduling

Integrated calendar and meeting management

Analytics

Comprehensive communication analytics

Getting Started

1

Connect RingCentral

Link your RingCentral account with VerdictFlow

2

Configure Settings

Set up your communication preferences and routing rules

3

Start Communicating

Begin using integrated communications within VerdictFlow

Use Cases

Client Communications

Manage all client calls and messages in one place

  • Automatic call logging
  • Client contact history
  • Call recording integration
  • Message threading

Team Collaboration

Streamline internal communications

  • Team messaging
  • Video meetings
  • File sharing
  • Presence indicators

Case Management

Link communications to specific cases

  • Case-specific call logs
  • Automated call notes
  • Communication timeline
  • Document sharing

Technical Features

API Integration

Deep integration with RingCentral's REST APIs for comprehensive communication management and real-time updates.

WebRTC Support

Browser-based calling and video conferencing capabilities using WebRTC technology.

Frequently Asked Questions

Which RingCentral plans are supported?

Our integration works with RingCentral MVP (Message, Video, Phone) plans. Some features may require specific RingCentral editions or add-ons.

How are calls and messages stored?

All communication data is securely stored and encrypted. Call recordings and messages are retained according to your RingCentral plan settings and compliance requirements.

Can I customize the call routing?

Yes, you can set up custom call routing rules based on case assignments, team availability, and business hours. The integration supports advanced IVR and call flow customization.